ugnAI
ugnAI
AI-powered customer support for growing businesses.
ugnAI, pronounced ug-nay, comes from the Filipino word ugnay, meaning connection. ugnAI helps businesses manage customer conversations, Messenger, Instagram, website chat, email, AI-assisted support, tickets, workflows, and human handoff from one connected workspace.
When a workspace administrator connects Google, ugnAI uses authorized Gmail access to receive customer support emails from the connected mailbox and send support replies from that mailbox. When Google Calendar is enabled, ugnAI uses authorized Calendar access to create and manage booking events and online meetings.
All your channels
Messenger, Instagram, website chat, and email
AI-assisted support
Answers questions and follows your workflows
Bookings, knowledge, and catalogue
Manage appointments, approved answers, and products
One workspace
Why ugnAI exists
Customer messages should not become disconnected work.
Scattered conversations
Messages get fragmented across inboxes and channels.
Repeated customer context
Customers repeat details whenever ownership changes.
Broken follow-through
Teams lose track of ownership, follow-up, and context.
Product capabilities
AI where it helps. Human control where it matters.
Configure what the AI can answer, when it should escalate, and what information should be passed to your team.
AI-assisted conversations
Answer customer questions, collect required details, and prepare context before your team takes over.
Structured tickets
Turn customer messages into trackable work with status, priority, ownership, fields, and internal notes.
Controlled human handoff
Set exactly when AI should stop and what prepared information should pass to your team.
Configurable workflows
Build guided customer flows for booking, qualification, products, support, and escalation.
Customer records
Keep customer details, previous conversations, ticket history, and collected information together.
Workspace controls
Manage users, instructions, channels, knowledge, products, ticket fields, views, and usage.
Inside the workspace
Six tools. One connected workspace.
AI assistant
Create separate workspace instructions for language, tone, intake, escalation, and safety. Activate only the rules the assistant should follow.
Workspace instructions
3 of 20 instructions configured
Booking requests
Collect service, date, time, and customer details.
Language behavior
Match the customer’s language naturally.
Human requests
Stop AI and route the ticket to the team.
Workspace features
The operating layer behind the conversation.
#213
Appointment: 30-Minute Consultation
James Daniel Constantino
Tickets
Select a workspace feature below
Work from the complete ticket.
See the queue, conversation, customer profile, ticket properties, custom fields, internal notes, and human handoff status together.
Practical use cases
Built around the conversations real businesses handle.
Start with one repeatable customer journey, then connect the rest of your operation as your team grows.
Appointments and patient enquiries
Dental clinics
Handle common questions, collect patient details, and guide customers into the right appointment flow before the clinic team takes over.
Appointment booking and availability
01Treatment and service enquiries
02Patient detail collection
03Escalation to clinic staff
04Connect your first customer channel and build from there.
Start with one channel, configure your workspace, and add the rest when you are ready.
About ugnAI
Customer support, connected in one workspace.
What ugnAI does
ugnAI is a customer support platform that helps businesses manage customer conversations, tickets, AI-assisted replies, workflows, bookings, and human handoff from one connected workspace. ugnAI is a product of DeskXP I.T. Services. Businesses use ugnAI to manage customer conversations from email, Messenger, Instagram, and website chat; create and manage support tickets; automate customer service workflows; provide AI-assisted replies; manage bookings; and hand conversations over to human support agents when needed.
How ugnAI uses Google account access
When a workspace administrator connects a Google mailbox, ugnAI requests authorized Gmail access to receive customer support emails from the connected mailbox and to send support replies from that same mailbox.
ugnAI uses Gmail message content and metadata only as needed to create and maintain customer support conversations, preserve email threading, and allow authorized support users to respond from the connected mailbox. ugnAI does not use Gmail access to delete, archive, or modify mailbox messages.
When Google Calendar is enabled, ugnAI uses authorized Calendar access to create and manage booking events and online meetings for the workspace.